Handcrafted Philosophy
Each piece at Carved Tales is uniquely crafted, making returns for change of heart impossible.
Quality Assurance
We rigorously inspect every item before shipping to ensure perfection.
Fair Resolution
We commit to fair solutions for genuine issues with your order.
All Sales Are Final
Due to the handmade nature of our wood carvings and jewelry, we do not accept returns or offer refunds for change of mind, buyer’s remorse, or sizing preferences.
Policy Overview
Understanding what we can and cannot accommodate
Not Covered
Change of Heart
Deciding you no longer want the item
Size Preferences
Please verify measurements before ordering
Color Variations
Natural wood grain differences
Buyer’s Remorse
Immediate regret after purchase
Covered
Shipping Damage
Items damaged during transit
Craftsmanship Issues
Manufacturing defects
Incorrect Item
Wrong product shipped
Description Discrepancy
Significant difference from listing
Resolution Process
Our step-by-step approach to resolving eligible cases
Contact Within 48 Hours
Email info@carvedtales.shop with:
- Order number
- Clear photos/video of issue
- Detailed description
Assessment & Review
Our quality team examines the case and may request additional information.
Please allow 2 business days for initial review.
Resolution Options
Documentation Required
Clear photos are essential for assessment. Ensure good lighting and multiple angles.
Time Sensitivity
Contact us promptly. Cases reported after 48 hours may not be eligible.
Packaging Instructions
Do not discard original packaging until case is resolved.
Need Assistance?
We’re here to help with any questions
Response Time
Within 24-48 business hours